Refunds, Cancellations and Non-Payments Policy for PFC Programs

This policy applies to:

• Recreational Programs

• Development Programs

• Competitive Programs

• Goalie Training

• PFC Academy

Refunds for camps and tournaments are outlined separately below.

---

Refunds

Refunds may be provided if a registrant is unable to participate in a Pinnacles FC program listed above.
All refund requests must be submitted in writing.

If written notice is provided:

• Within 14 days of the first session

  • Full refund minus a $25 admin fee

• More than 14 days after the first session

  • No refund

Medical Grounds (Illness or Injury)

• Requests must be submitted in writing with documentation from a health professional

• Where possible, PFC may:

  • Credit a future camp or program, or

  • Provide a pro-rated refund minus a $25 admin fee

---

Cancellations

Pinnacles FC reserves the right to cancel a session due to circumstances beyond the Club’s control.
When possible, the Club will attempt to reschedule or make up the session later in the season.

Examples include, but are not limited to:

• Extreme weather (wildfires, smoke, lightning, flooding, extreme heat)

• Field or facility closures by the City or facility operator

• Public health concerns or government-mandated restrictions

• Unexpected staff shortages, including key coaching personnel

• Regional emergencies (evacuation orders, road closures, access restrictions)

The Club will make every reasonable effort to notify registrants as early as possible and will only cancel when no alternative solution is feasible.

---

Non-Payment of Registration

To support families experiencing financial difficulty, Pinnacles FC offers instalment payment plans for seasonal registrations.

• Two consecutive missed instalment payments, or

• Non-payment of the final instalment without a confirmed registration cancellation

will result in:

• A freeze on registration for future programs, camps, tournaments, or activities

• Registration access restored once the outstanding balance is paid in full

---

Policy Review

This policy is reviewed annually to ensure alignment with:

• Family needs

• Club values

• Financial sustainability

For questions or assistance, contact:
info@pinnaclesfc.ca