Refunds, Cancellations and Non-payments Policy for PFC Programs

This policy is specific to Recreational, Development and Competitive programming, Goalie Training and the PFC Academy. Refunds for camps and tournaments are under a separate policy, below.

Refunds

Refunds can be provided in the event that a registrant is unable to participate in a Pinnacles FC Recreational, Development or Competitive program, Goalie Training or the PFC Academy. To receive a refund, notification must be made in writing. If notification is provided:

Cancellation within 14 days of the first session: Full refund minus a $25 admin fee.
More than 14 days after the first session: No refund.

If you are seeking a refund based on medical grounds (illness or injury) we will do our best to accommodate by crediting a future camp or program, or providing a pro-rated refund, less a $25 admin fee. Requests for refunds on medical grounds must be provided in writing along with evidence from your health professional.

Cancellations

The Club reserves the right to cancel a practice session due to circumstances beyond its control. In such cases, where possible, the Club will try to make-up a cancelled session with another session during or at the end of the season.

Examples of uncontrollable circumstances include, but are not limited to:

Extreme weather conditions (e.g., wildfires, smoke advisories, lightning, flooding, or extreme heat)
Field or facility closures by the city or facility operator
Public health concerns, including disease outbreaks or government-mandated restrictions
Unexpected staff shortages, including the unavailability of key coaching personnel
Regional emergencies (e.g., evacuation orders, road closures, or other access restrictions)

The Club will make every reasonable effort to notify registrants as early as possible and will only cancel the session when no alternative solution is feasible.

Non-payment of registration

To assist families who may be experiencing financial difficulties, Pinnacles FC offers instalment plans on seasonal registrations. Two consecutive non-payments of these monthly instalments or non-payment of the final instalment without a confirmed registration cancellation by PFC will result in a freeze on registering in future programs, camps, tournaments or other activities until the outstanding balance is paid in full.

Review

This policy will be reviewed annually to ensure it meets the needs of our families and aligns with the club’s values and financial capabilities. For further questions or assistance email PFC at info@pinnaclesfc.ca

Soccer Camp & Pro D-Day refund policy

Refunds can be provided in the event that a registrant is unable to participate in a Pinnacles FC camp. To receive a refund, notification in writing must be provided prior to the first day of the camp. If notification is provided:

More than 14 days before camp start: Full refund minus a $25 admin fee.
Less than 14 days before: 50% refund of camp fee, less $25 admin fee.
After camp starts: NO refund.